Phone outages throughout campus reported over weekend
Due to a software bug, student phones went down early Thursday morning. Despite the best efforts of the Information and Technology (ITS) staff, in addition to help from Cisco technicians, phone service was not restored until late Saturday evening.According to Associate CIO/Director of Information Technology Services Anna Tomecka, the problem originated when University technicians attempted to update the software on model 7912 phones, the type installed in all residence rooms."We updated the software for the 7912 phones in order to remedy involuntary repetitive server problems and instances of erroneous behavior of the phones," she said.According to Tomecka, the phones went down at approximately 6 a.m.
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